Refund Policy | HeyVideo.ai
Posted on: March 20, 2025
Last updated: March 20, 2025
At HeyVideo.ai, we aim to ensure complete satisfaction with our services. This policy outlines our terms and conditions for subscription plan changes and refunds.
Subscription Refunds
We offer full refunds for subscription purchases under the following conditions:
- Request must be made within 3 days of purchase
- Usage must be limited to 10 credits or fewer
- Processing fees will be deducted from the refund amount
Credit Purchases
Credit purchases are non-refundable. Please carefully consider your credit needs before making a purchase, as we cannot provide refunds for any credits once purchased, regardless of usage status.
Subscription Plan Changes
If you have accidentally purchased an annual subscription plan instead of a monthly plan, we offer the following accommodation:
- We will convert your annual plan to a monthly plan
- One month of subscription fee plus processing fees will be deducted
- The remaining balance will be refunded to your original payment method
Non-Refundable Items
The following items are not eligible for refunds under any circumstances:
- Credit purchases
- Subscription time that has already passed
- Processing fees
- Subscriptions beyond the 3-day window
- Subscriptions with more than 10 credits used
Refund Process
To request a refund for eligible items, please contact our support team with the following information:
- Your account email
- Order number or transaction ID
- Reason for the refund request
- Date of purchase
Refund requests are typically processed within 5-7 business days. The actual time for the refund to appear in your account may vary depending on your payment method and financial institution.
Changes to This Refund Policy
We reserve the right to update our Refund Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this policy periodically for any updates.
Contact Us
If you have any questions about our refund policy or need to request a refund, please contact our support team at [email protected].
By using our services, you acknowledge that you have read and understand this Refund Policy.